STAGE 1 - Voice/Passage Reading
You will be given a passage or a simple topic to speak on. Required - High fluency in English . Remember, the keyword is ’’high’’. They look at your ability to converse easily without much grammatical erros, stammers & other pauses. Don’t put on a fake foreign accent to impress them (you can be rejected on-the-spot). On selection, they give you the requisite accent training. So, simply speak in a neutral accent without excess MTI (Mother-tongue influence). Watch NDTV news anchors (not the reporters on the field) for practise.
STAGE 2 - Written Test
Multiple choice questions consisting of English language, Numerical ability, Logical reasoning and Computer awareness.
English language - basic grammar, antonyms, synonyms and so on.
Numerical ability - simple Maths like selling price & cost price, ratios, percentages and so on. Computer awareness - basic Internet knowledge and there may be a typing speed test too. Don’t fret if you’re average here. You will be trained after selection.
STAGE 3 - Listening Test
A tape will be played once. You will be listening to a simple English conversation by 2 persons. You are given a multiple-choice question paper based on the conversation. For each question, tick the most relevant choice. You will not get another chance to listen to the tape Note - This’s another very important qualifying round. Be very attentive and do your best.
FINAL STAGE 4 - The HR Interview
This ultimate round can either be direct face 2 face meeting or via telephone. 2 of the HR (Human Resource) personnel will interview you, asking you about yourself, your earlier work experiences (if any) and your general views on BPOs. Either way, please remember, your English will be checked. Keep a neutral accent and act confident. Usually, they are of your age (25-30, not a grandpa). But, don’t let their youth fool you. They’re like hawks eyeing your body language and ever-alert to every word you say.
Tips 1 :- Dress - Light-colored formal shirts (preferably full sleeves for men, women-please enquire), mild deodarant (the interviews are usually in air-conditioned rooms. Your scent will circulate within the room for hours...), formal shoes and a pleasing smile .
Tips 2:-Prepare Some e some commonly asked questions -
# Why are you here?! (never say ’’to attend this interview!’’. Say something like ’’I’m here to seek the position of.....in......’’)
# Tell me something about yourself (always asked. Never say what’s already mentioned in your CV. You may talk about your birthplace, your family and your personal interests. Keep the entire answer to 5 or 6 lines maximum).
# What are your strength and weaknesses?
# What is your work objective?
# In one sentence, tell me something about your personality.
# When do you get angry?
# How quickly do you react to a decision?
# Tell me something about your earlier company and your role in it.
# Are you willing to work night-shifts?
# What is a BPO?
# Distinguish between inbound and outbound calls
# What does ’’customer-satisfaction’’ mean to you?
# Give me a instance when a customer appreciated your service.
# Why do you want to work in a BPO?
# What is the biggest challenge facing the BPO industry today?
# What, according to you, is the most important requisite of a call-centre executive?
# Why do you want to work in our company?
# Why should we employ you?
# What do you know about our company?
# What will you do if you’re not selected for this job?
Tips 3:-
Most candidates are so nervous about answering interview questions correctly that they forget to listen. Listening is one of the most underused interview skills. Follow these tips:
• Listen through eye contact -- stay with the person.
• Listen with nonverbal expressions -- nod and appear interested.
• Listen until the speaker is finished -- do not interrupt.
No comments:
Post a Comment