Documentation plays a critical role in QA. QA practices should be
documented, so that they are repeatable. Specifications, designs,
business rules, inspection reports, configurations, code changes, test
plans, test cases, bug reports, user manuals should all be documented.
Ideally, there should be a system for easily finding and obtaining of
documents and determining what
document will have a particular piece of information. Use
documentation change management, if possible.
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