Testing : What makes a good QA/Test Manager?

QA/Test Managers are familiar with the software development process;
able to maintain enthusiasm of their team and promote a positive
atmosphere; able to promote teamwork to increase productivity; able to
promote cooperation between Software and Test/QA Engineers, have the
people skills needed to promote improvements in QA processes, have the
ability to withstand pressures and say *no* to other managers when
quality is insufficient or QA processes are not being adhered to; able
to communicate with technical and non-technical people; as well as
able to run meetings and keep them focused.